For Families
Everything you need to know for a confident, joyful experience at Fireflies Early Learning – where every child thrives in nature-inspired learning environments and every family belongs.
Child Care Subsidy (CCS) Support
Learn about CCS and how to access government support to make quality early learning more affordable for your family.
How to Apply for Child Care Subsidy
1. Access MyGov
Log in to your MyGov account online at myGov.gov.au. If you don’t have an account, you’ll need to create one first using your personal identification documents.
Link Centrelink
Connect your Centrelink account to MyGov if you haven’t already done so. This allows all your government services to be managed in one place.
3. Complete CCS Assessment
Fill out the Child Care Subsidy assessment form with your current income details, work/study/volunteer activities, and family circumstances.
4. Confirm Enrolment Details
Verify your enrolment information with Fireflies Early Learning to activate your subsidy. Our team will ensure all details are correct for seamless processing.
5. Receive Your Benefits
Once approved, your CCS will be automatically applied to your fees, reducing your out-of-pocket expenses from your child’s first day.
The 3-Day Guarantee
Starting in January 2026, eligible Queensland families automatically receive at least 72 hours (three days) of subsidised early learning every fortnight. No Activity Test required – every child deserves access to quality early education!
Learn MoreFees, Policies & Procedures
Important information about fees, attendance, holidays, and payment procedures.
Public Holidays
Fireflies Early Learning is closed on all Queensland public holidays and staff development days. Fees still apply if your regular attendance days fall on a public holiday. The positive news is that CCS continues to apply to public holiday absences, unless you've already used your 42 allowable absence days for the financial year.
Sick Days & Absences
We completely understand that children get unwell, and family commitments sometimes require time away from care. Fees are payable for all absences, including illness, family holidays, medical appointments, and cancellation of booked days. Allowable Absence Days: 42 days per financial year for any reason without supporting documentation Additional absence days available with supporting documentation (medical certificates, statutory declarations) Public holidays count towards your 42 days if they fall on your booked days CCS continues to apply during allowable absence periods
Holiday Discount
We offer a holiday discount of 50% for up to 2 weeks per calendar year (4 weeks is calculated by the days your child attends). Requirements: Provide 4 weeks' written notice Fees must be up to date Example: 1 day per week = 4 days per year, 2 days per week = 8 days per year
Notice Period
The notice period to reduce days or withdraw from the centre is four weeks. This needs to be done in writing to either the Centre Manager or the Enrolments Team. We understand circumstances change, and we're here to work with your family to find the best solution.
Communication & Partnership
We believe strong partnerships with families create the best outcomes for children.
Daily Communication
- Storypark app – Real-time photos, learning observations, and milestone updates
- Face-to-face handovers – Personal conversations about your child’s day
- Daily sheets – Written summaries for nursery-aged children, including meals, sleeps, and activities
- Open-door policy – You’re always welcome to visit and observe your child’s day
Regular Updates
- progress and goals
- Monthly newsletters – Centre updates, upcoming events, and learning highlights
- Policy updates – Advance notice of any changes to procedures or policies
- Program planning – Share in your child’s learning journey and interests
Family Engagement
- Family events – Morning teas, seasonal celebrations, and community gatherings
- Parent workshops – Child development topics and parenting support sessions
- Feedback sessions – Regular opportunities to share suggestions and ideas
- Cultural celebrations – Honouring diversity and family traditions
Frequently Asked Questions
We welcome children from 6 weeks to 5 years old across four programs: Babies (6 weeks – 2 years), Toddlers (2-3 years), Pre-Kindergarten (3-4 years), and our government-approved Kindergarten program (4-5 years).
We are open Monday – Friday, 6:30am – 6:30pm, excluding Queensland public holidays and staff development days.
Everything your child needs: Nappies, wipes, sunscreen, and all nutritious meals including breakfast, morning tea, lunch, afternoon tea, and late snack. All meals are freshly prepared on-site using quality ingredients.
- 🎒 Labelled bag
- 👕 Change of clothes
- 👒 Sun hat (broad-brimmed, labelled)
- 💧 Water bottle (labelled)
- 🍼 Labelled milk bottles and formula (if applicable)
- 🛏️ Cot sheets for rest (Nursery room supplies cot sheets)
Public holidays count towards your 42 allowable absence days if they fall on your booked days. Child Care Subsidy will cover these absences unless you’ve already used your 42 days for the financial year.
Fees vary depending on your child’s age, number of days in care, and your eligibility for government subsidies. We recommend speaking with our enrolment team who will provide you with a personalised quote and help you understand your CCS entitlement.
Yes! We provide all meals and snacks throughout the day, freshly prepared in our on-site kitchen. Our menu is nutritious, varied, and caters to dietary requirements and allergies. We follow healthy eating guidelines and incorporate children’s cultural preferences where possible.
Absolutely! We encourage all families to book a tour of our centre. You’ll meet our educators, see our nature-inspired learning environments, and get a feel for the Fireflies difference. Book a tour today.
At Fireflies, we believe every child is capable, curious, and full of potential. We provide a warm, play-based environment grounded in respect for each child’s unique journey. Our nature-inspired approach nurtures curiosity, creativity, and confidence through engaging, child-led experiences that support all areas of development.
Useful Links:
Useful Links
Important resources for Queensland families.
Connect with Our Support Team
We’re here to support you every step of the way. Join our welcoming community and gain access to expert guidance tailored to your family’s specific needs.
Book your tour today
Spots at Fireflies Early Learning fill up fast! Join our waitlist today to give your child the best start in a nurturing, play-based learning environment. Our dedicated educators create a warm and engaging space where little minds can grow, explore, and thrive.
Don’t miss out—register your interest now and be the first to know when a place becomes available!
Get In Touch
07 5309 1100
hello@firefliesearlylearning.com.au
Hours
Mon-Fri 6:30AM – 6:30PM
Excluding Public Holidays